Warranty and Return

GulfTechShop.com Warranty and Returns Policy
(A venture by Stepwell Smart Solutions FZCO)

At GulfTechShop.com, headquartered in Dubai, UAE, we proudly serve customers across the entire Middle East region, delivering high-quality products and exceptional service to meet your needs. Our platform offers only brand-new, genuine products sourced directly from manufacturers, ensuring quality and authenticity. We do not deal in refurbished or used items, giving you peace of mind with every purchase.

All products listed on our website include the manufacturer’s original warranty, with the specific terms clearly mentioned on each product page. If you have any questions or need clarity about a product's warranty, our expert support team is always here to help. You can reach us via email at support@gulftechshop.com or call us directly at +971-4-2590300.

Return and Refund Guidelines at GulfTechShop.com

To ensure a smooth and transparent shopping experience, we’ve implemented the following policies for returns and refunds:

1. Refund Policy:
• Refunds are not applicable under normal circumstances. However, if a delivered item is found to be faulty or damaged, it must be reported to us within 1 day of delivery to initiate a resolution process.
2. Replacement Procedure:
• Faulty or damaged items will be replaced with a brand-new unit of the same model (SKU) after a thorough inspection by our technical team.
• Replacement is only applicable if the item is returned in unused condition, including all original packaging, accessories, and documentation.
• Items showing signs of use, or with damaged/missing packaging, will not qualify for replacement.
3. Shipping Costs:
   Shipping costs for the initial delivery or returns are non-refundable.
4. Refund Timeline:
   Refunds (where applicable, such as for out-of-stock items) will be processed within 15 days of confirmation. Refunds will be issued via cheque, bank transfer, or PayTabs/Stripe (for credit card payments).
5. Ownership and Stocking Policy:
   Ownership of products remains with GulfTechShop.com until full payment is received. If payment is not completed within 15 days of item availability, the company reserves the right to resell the product. In such cases:
• 15% of the amount paid will be deducted as stocking charges.
• A credit note valid for 12 months will be issued for the remaining amount.
6. Stock Availability Clause:
   All product quotes and orders are subject to availability at the time of purchase. If an item becomes unavailable after order confirmation, the refund policy outlined above will apply.

Delivering Across the Entire Middle East with a Base in Dubai, UAE

With Dubai, UAE, as our base of operations, GulfTechShop.com is strategically positioned to provide seamless delivery and service across the entire Middle East region. From the UAE to Saudi Arabia, Oman, Kuwait, Bahrain, Qatar, and beyond, we ensure timely delivery and top-tier service to meet your needs.

For any questions, concerns, or assistance, don’t hesitate to contact us at support@gulftechshop.com or call us at +971-4-2590300.

At GulfTechShop.com, we are dedicated to providing reliable service, transparent policies, and a superior shopping experience. Thank you for choosing us for your purchasing needs!